Privacy Policy

Learn how Big Blue Insurance protects your personal information and maintains your privacy when you use our services.

Last Updated: June 2025

This Privacy Policy explains how Big Blue Insurance Agency Group ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, services, or interact with us.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

  • Fill out forms on our website or request quotes
  • Contact us by phone, email, or through our website
  • Apply for insurance products
  • Subscribe to our communications
  • Participate in surveys or promotions

This information may include:

  • Personal identifiers (name, address, phone number, email address)
  • Demographic information (date of birth, age, gender)
  • Health information relevant to insurance applications
  • Financial information for underwriting and billing purposes
  • Communication preferences and consent records

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website information
  • Device information and operating system

How We Use Your Information

We use your personal information for the following purposes:

  • Provide insurance quotes, recommendations, and services
  • Process insurance applications and facilitate enrollment
  • Communicate with you about your coverage options and our services
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure security
  • Respond to your inquiries and provide customer support

Information Sharing and Disclosure

With Insurance Carriers and Partners

We may share your information with insurance carriers, underwriters, and authorized business partners to:

  • Provide you with insurance quotes and coverage options
  • Process your insurance applications
  • Facilitate policy enrollment and administration
  • Provide ongoing customer service and support

SMS/Text Messaging Data

Important SMS Privacy Notice:

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for purposes unrelated to providing you with SMS services.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Other Disclosures

We may also disclose your information:

  • As required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of others
  • In connection with a business transaction (merger, acquisition, etc.)
  • With your explicit consent

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Portability: Request a copy of your information in a portable format
  • Opt-out: Opt out of marketing communications at any time
  • SMS Opt-out: Reply STOP to any text message to unsubscribe

Communication Preferences

Email Communications

You may opt out of promotional emails by clicking the unsubscribe link in any email or contacting us directly.

Phone Communications

You may opt out of promotional phone calls by requesting to be placed on our Do Not Call list.

Text Message Communications

You may opt out of text messages at any time by replying STOP to any text message. Standard message and data rates may apply.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to update your communication preferences, please contact us:

Big Blue Insurance Agency Group
3724 Executive Center Dr
Austin, TX 78731
Phone: 1-888-847-0038
Email: Info@thebigblueagency.com

Privacy Officer: Info@thebigblueagency.com